A bike workshop or garage is a local business, and local businesses tend to get more business through word of mouth than any other method. So, the best way to get more business or clients for your bike garage is to get famous among your existing customers. The more reliable and trusted you are as a bike garage, the more of your existing clients would like to refer your services to others, bringing you new clients and leads.
At the same time, you should also promote to the customers who have already used your services in the past.
Effective and long-term referrals can only be achieved through better customer service and experience.
So, how do you improve the customer experience at your bike garage?
Here are some of the tried & tested methods to get more clients to your bike workshop by improving your customer service experience.
Use a Software
May feel an unnecessary expense to some, but it actually works like a charm.
Bike Showroom Software or bike garage software is a digital application that lets you automate the entire management process at your bike workshop. All the major tasks, including billing, accounting, inventory management, sales records, tracking, etc. are handled by a computer system. You can track all your business activities and records from one platform, which will save you both time and money that you can invest in keeping your clients happy.
Software for Bike Workshop will also let you be in touch with your past and existing clients by sending occasional messages, email, offers, etc., invite to events, get updates, and more. Basically, it will help you keep your leads warm so that they can be easily converted into sales when needed.
Improve Your Services
I know it may sound like a cliche, but more often than not, bad service is the problem behind a business’s slow growth rate. Do listen to your customers’ complaints and try to provide timely and satisfactory solutions to them. Make sure that all the work in your garage is being done on time, and your workers are always polite to customers. It all affects the customer satisfaction rate of your business, which will decide whether or not a customer comes back to you.
Get More & Better Reviews
With easy & global access to the internet to everyone, people do not think twice before checking online reviews about a business. The same is true for bike garages. Most bike owners won’t mind checking reviews of a garage before visiting it. So, make sure that your online reviews are good and positive. Always read the customer reviews and respond to each one of them in a timely manner. This is another important parameter for customer satisfaction.
Reach Out to Customers
Try online marketing services to promote your business and garage to customers. It’s possible that many customers are not coming to your garage simply because they don’t know about it. In this case, you’ll need to go to them and tell them about your services. Seek the help of social media, Google Business, paid advertising, email marketing and similar services to get your business more visible and easily reachable.
Auto Genius from COGXIM Technologies is a comprehensive Software for Car/Bike Garage that helps garage owners automate their business processes and increase efficiency, which results in an improved customer satisfaction rate.